The Learning House guarantees 100% customer satisfaction. If it is not right we will make it right for you. All returns must be within 30 days and proof of purchase is required. Please call (800) 794-8454 for return information and return authorization number. Please note that certain restrictions do apply regarding copy right laws and returns regarding these products. Printed material as well as audio, visual, and digital material fall under the copy right laws. Please select reproducable books, CDs, tapes & computer programs carefully as returns of these products can generally not be made with out approval from the manufacturer. All returns must be in original unopened packaging and must be in 100% resalable condition. Please inform us of defective merchandise, damages or shortages within ten days of delivery. Defective or damaged merchandise must be returned within 30 days of purchase.